Privacy Policy

• Account data: name, email address, phone number, profile photo, sign-in credentials, and support contact details.
• Listing data: property details, address, pricing, photographs, amenities, description, availability, and house rules.
• Identity and verification data: Ghana Card, passport or ID information, selfie verification, business registration, tax IDs, and KYC metadata.
• Transaction data: booking and offer records, payment references, escrow status, commission calculations, and refund history.
• Communications data: in-app messages, support tickets, email and SMS correspondence, and system notifications.
• Device and usage data: IP address, browser and device metadata, search activity, clicks, and error reports.
• Safety and compliance data: fraud and abuse signals, audit logs, dispute records, moderation notes, and regulatory filings.

• To create, operate and secure your RentEase account and the marketplace experience.
• To verify identity, reduce fraud, support safe transactions, and comply with Ghanaian regulatory requirements.
• To process payments, hold funds in escrow, calculate commission, and manage payouts or refunds.
• To support listings, booking flow, communication, dispute response, and customer support.
• To maintain audit trails, preserve evidence for disputes, and meet legal or tax obligations.

• We use your data to provide the services you request and to keep the platform secure and reliable.
• Identity and KYC data are used only for verification and compliance and are not used to build marketing profiles.
• We may combine transaction, usage, and profile data to prevent abuse, improve product quality, and personalize safety alerts.
• We retain records only as long as needed to deliver services, comply with law, resolve disputes, and protect legal interests.

• By creating an account and using RentEase, you consent to the collection, processing, and retention of the data categories described in this policy.
• You understand that identity verification, payment method information, and transaction history are required for certain features and completed deals.
• If you do not agree to this data collection and use, do not create an account or use RentEase services.

• Payment and escrow providers to process fees, refunds, payouts, and financial compliance.
• Identity verification partners to validate KYC and document submissions.
• Communication providers for SMS, email, and notifications required for the service.
• Government and regulatory authorities when required by law or valid legal request.
• Platform service providers that support our product, provided they commit to protect your data.

• You can access and update your account information through your profile settings or by contacting support.
• You can request deletion of your account, subject to retention required for tax, legal, safety, or fraud prevention purposes.
• You may object to certain data uses, but that may prevent you from using some platform features or completing transactions.
• We do not sell your personal data. We only share it to operate RentEase and deliver services you request.

• We use encryption, access controls, and auditing to protect personal information and verification data.
• Sensitive identity documents are protected and retained only as required for verification and compliance.
• We retain transactional and audit data to support disputes, regulatory obligations, and platform safety.
• If this policy changes, we will post the revised version and clearly display the effective date.

For privacy requests or questions about how RentEase handles data, contact the platform support team before using the service for sensitive transactions.